Cancellation Policy

Thank you for shopping at Busiplaza.com ("Busiplaza," "we," "us," or "our"). This Cancellation Policy outlines the terms and procedures for cancelling orders placed through our online shopping and business center. As Busiplaza.com connects buyers with multiple sellers, cancellation policies may vary by seller. Please review this policy and the specific seller’s cancellation terms before placing an order.

1. General Cancellation Information

Busiplaza.com facilitates transactions between buyers and sellers. Each seller on our platform sets their own cancellation policies, which are displayed on the product listing or at checkout. We recommend reviewing these policies before completing your purchase, as they govern the eligibility and process for order cancellations.

2. Eligibility for Cancellations

Orders may be eligible for cancellation under the following conditions, subject to the seller’s specific policy:

• Pre-Processing: Most sellers allow cancellations before the order has been processed or shipped. Processing times vary but are typically within 1-3 business days.
• Special Circumstances: Some sellers may allow cancellations after processing (e.g., due to errors in the order or mutual agreement), but this is at their discretion and may incur fees.

Orders for certain items, such as personalized products, digital goods, or items marked as non-cancellable, may not be eligible for cancellation once placed. Please check the seller’s policy for details.

3. Cancellation Request Process

To request a cancellation, follow these steps:

• Contact the seller directly through your Busiplaza.com account as soon as possible, ideally before the order is processed or shipped.
• Provide the order number and any relevant details to facilitate the request.
• Wait for the seller’s confirmation of the cancellation. If approved, any refund will be processed to your original payment method.

Refund processing times vary by seller and payment provider but typically take 5-10 business days after cancellation approval.

4. Fees and Charges

Most cancellations requested before processing are free of charge, but some sellers may impose fees under certain conditions, such as:

• A restocking fee for items that have been partially processed.
• Administrative fees for cancellations requested after the standard cancellation window.

Any applicable fees will be outlined in the seller’s cancellation policy and communicated to you during the cancellation process.

5. Role of Busiplaza.com

Busiplaza.com does not directly process cancellations but acts as a facilitator between buyers and sellers. If you encounter issues with a seller’s response or cancellation process, contact our customer support team at support@busiplaza.com for assistance. We will mediate to help resolve the issue, but final cancellation decisions are made by the seller in accordance with their policy.

6. International Orders

For international orders, cancellation eligibility and processes are subject to the seller’s policy. Note that:

• Cancellations may be more restrictive for international orders due to processing or shipping timelines.
• Any fees associated with international cancellations (e.g., currency conversion fees) are the buyer’s responsibility, unless otherwise stated.

Contact the seller for specific instructions on cancelling international orders.

7. Non-Delivery or Other Issues

If you wish to cancel an order due to non-delivery or other issues, refer to the seller’s refund or shipping policy. Non-delivery issues may be handled as refunds rather than cancellations, depending on the order status. Contact the seller for clarification.

8. Changes to This Cancellation Policy

We may update this Cancellation Policy to reflect changes in our practices or operational needs. Updates will be posted on this page with an updated effective date. Your continued use of Busiplaza.com after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Cancellation Policy or need assistance with a cancellation, please contact us at support@busiplaza.com.

Last Updated: April 30, 2025