Refund Policy

Thank you for shopping at Busiplaza.com ("Busiplaza," "we," "us," or "our"). This Refund Policy outlines the terms and conditions for requesting refunds or returns for products purchased through our online shopping and business center. As Busiplaza.com connects buyers with multiple sellers, refund policies may vary by seller. Please review this policy and the specific seller’s refund terms before making a purchase.

1. General Refund Information

Busiplaza.com facilitates transactions between buyers and sellers. Each seller on our platform sets their own refund and return policies, which are displayed on the product listing or at checkout. We encourage you to carefully review these policies before completing your purchase, as they govern the eligibility and process for returns or refunds.

2. Eligibility for Refunds

Refunds may be available under the following circumstances, subject to the seller’s specific policy:

• Non-Delivery: The product was not delivered within the estimated delivery timeframe provided by the seller.
• Defective or Damaged Products: The product arrived damaged, defective, or not as described in the listing.
• Incorrect Item: You received a different item than what you ordered.
• Change of Mind: Some sellers may accept returns for change of mind, but this is at their discretion and may incur restocking or shipping fees.

Non-returnable items, such as personalized products, digital goods, or items marked as final sale, may not be eligible for refunds unless defective or not as described.

3. Refund Request Process

To request a refund, follow these steps:

• Contact the seller directly through your Busiplaza.com account within the time period specified in their refund policy (typically 7-30 days from delivery).
• Provide details about the issue, including order number, product details, and photos if applicable (e.g., for damaged or defective items).
• Follow the seller’s instructions for returning the product, if required.

If the seller approves your refund request, they will process the refund to your original payment method. Refund processing times vary by seller and payment provider but typically take 5-10 business days.

4. Return Shipping

If a return is required, the seller’s policy will specify who is responsible for return shipping costs:

• For defective, damaged, or incorrect items, most sellers cover return shipping costs.
• For change-of-mind returns, you may be responsible for return shipping fees, unless otherwise stated.

Ensure you follow the seller’s return instructions, including using the provided shipping method and packaging the item securely. Busiplaza.com is not responsible for lost or damaged return shipments.

5. Role of Busiplaza.com

Busiplaza.com does not directly process refunds or handle returns but acts as a facilitator between buyers and sellers. If you encounter issues with a seller’s response or refund process, you may contact our customer support team at support@busiplaza.com for assistance. We will work to mediate the issue, but final refund decisions are made by the seller in accordance with their policy.

6. International Orders

For international purchases, refund and return processes are subject to the seller’s policy. Be aware that:

• Return shipping costs for international orders may be higher, and you may be responsible for these costs unless the item is defective or incorrect.
• Customs duties, taxes, or fees paid on international orders are typically non-refundable.

7. Damaged or Defective Items

If you receive a damaged or defective item, notify the seller immediately with photos and details of the issue. Most sellers will offer a refund or replacement, subject to their policy. If the seller is unresponsive, contact our support team for assistance.

8. Non-Delivery

If your order does not arrive within the estimated delivery timeframe, contact the seller to confirm the status. If the seller cannot resolve the issue, you may be eligible for a refund, subject to their policy. For non-delivery claims, you may need to provide proof that the item was not received.

9. Cancellations

Order cancellations are subject to the seller’s policy. Some sellers may allow cancellations before the order is processed or shipped, while others may not. Contact the seller directly through your Busiplaza.com account to request a cancellation. If approved, any refund will be processed to your original payment method.

10. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or operational needs. Updates will be posted on this page with an updated effective date. Your continued use of Busiplaza.com after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Refund Policy or need assistance with a refund or return, please contact us at support@busiplaza.com.

Last Updated: April 30, 2025